Privacy Policy

Last updated: 11 October 2026

In short: we only collect the details you choose to send us, we use them only to respond to you and manage our work together, we never sell them, and you can ask us to see, correct or delete them at any time by emailing info@zenacetech.com.

1. Who we are

This website, zenacetech.com, is operated by ZenAce Technologies, an Infor XA ERP consulting business based in Karnataka, India, founded and run by Divyanshi Sharma ("we", "us", "our"). We are responsible for the personal information described in this policy.

For any privacy question or request, contact us at info@zenacetech.com.

2. Information we collect

Information you give us. When you use the contact form, we collect your name, work email address, company name (optional), the topic you select and your message. If you email us directly or work with us, we also receive the information you include in that correspondence, such as your contact details and job title.

Information collected automatically. Our hosting provider records standard technical information when anyone visits the site, such as IP address, browser type, pages requested and the date and time of the visit. This is used for security and to keep the website running, not to identify or profile visitors.

Cookies. We do not use advertising, tracking or analytics cookies on this website.

Please do not send sensitive personal information, or confidential details about your ERP system, through the contact form. We can arrange a secure way to share such information once we start working together.

3. How we use your information

To reply to your enquiry and arrange a consultation
To prepare proposals and quotes you have asked for
To deliver, manage and invoice consulting services if you become a client
To keep the website secure and protect against spam and misuse
To meet our legal, tax and accounting obligations

We do not sell, rent or trade your personal information, and we do not use it for automated decision-making. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

4. Legal basis

We process your information because you have chosen to contact us and consented to us using your details to respond, because it is necessary to take steps towards or perform a contract with you, to comply with legal obligations, or for our legitimate interest in running and securing our business. You may withdraw your consent at any time, without affecting processing that took place before you withdrew it.

5. Who we share information with

We use a small number of trusted service providers who process information on our behalf, only as needed to provide their services:

Netlify, Inc., which hosts this website and receives contact form submissions
Zoho Corporation, which provides our business email
Google, which serves the web fonts used on this site and therefore receives your IP address when the page loads

We may also share information with our professional advisers, such as accountants, or where required by law, a court or a government authority. We never share your information with other companies for their own marketing.

6. International transfers

Some of our service providers store or process data outside India, including in the United States. Where this happens, we rely on providers that apply recognised safeguards to protect personal information.

7. How long we keep information

We keep enquiries for up to 24 months after our last contact if we do not go on to work together. If you become a client, we keep project and billing records for as long as needed to provide our services and as required by tax and accounting law, after which we delete or anonymise them.

8. How we protect information

We use reputable providers, encrypted connections (HTTPS) for this website, and two-factor authentication on our business accounts. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

9. Your rights

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023, and, for visitors in the EU or UK, the GDPR, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Withdraw your consent, or object to or restrict certain processing
Nominate another person to exercise your rights if you are unable to
Complain to a data protection authority

To exercise any of these rights, email info@zenacetech.com. We will respond within 30 days and may need to verify your identity first.

10. Grievances

If you have a concern about how we handle your personal information, please contact Divyanshi Sharma, Founder, at info@zenacetech.com with the subject "Privacy grievance". We will acknowledge your message and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Data Protection Board of India or the data protection authority in your country.

11. Children

This website and our services are intended for businesses. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.